- 08:00am - 8:00pm
We know that when it comes to cleaning you may have questions. We also know that you may have had some bad experiences with previous cleaning companies when it comes to your home or business. Our goal is to be up front and clear about our services so expectations are set and we can ensure you are happy with Tidyups Cleaning Services. Faqs Tidyups Cleaning.
Our FAQ Tidyups Cleaning page will answer most if not all your questions about our services, and if you have a question not answered here Contact Us and we will be happy to answer. Faqs Tidyups Cleaning.
What types of commercial spaces do you clean (e.g., offices, medical facilities, retail stores, warehouses)?
Offices, retail stores, dental offices, spas.
What services are included in your commercial cleaning package?
Each Commercial contract is designed for that clients specific needs.
Do you offer customizable cleaning plans to fit our specific needs?
All cleaning plans are customized.
How often can we schedule cleaning services (daily, weekly, monthly)?
This is totally up to you! We offer daily, weekly, bi-weekly, monthly cleans.
Can you provide a free on-site assessment to determine our cleaning needs?
Yes all commercial have a free on-site assessment to determine all the cleaning needs.
Are your cleaning products and equipment environmentally friendly?
Yes we use all Non-Toxic bio-degradable products.
How long does a typical cleaning session for our office space take?
Each job is different and usually after business hours.
Do you conduct background checks on your cleaning staff, and are they insured?
Yes all staff have extensive background checks, and we are fully insured for commercial cleaning.
What is your security protocol to protect sensitive information and equipment in our office?
Safeguarding sensitive information and valuable equipment is a top priority. Our comprehensive security protocol includes measures such as restricted access controls, surveillance systems, and data encryption to ensure the utmost protection. Faqs Tidyups Cleaning.
Additionally, our employees undergo regular security training to maintain awareness and adherence to security best practices. We continuously monitor and update our security measures to stay ahead of emerging threats, providing you with peace of mind that your data and assets are safe and secure. Faqs Tidyups Cleaning.
Can you provide references from other commercial clients you’ve served?
Yes I can provide references upon request.
Can we request the same cleaning team for each visit?
Yes you can request the same cleaner or team for your commercial contract.
What COVID-19 safety measures and precautions do you have in place?
At Tidyups Cleaning Service Inc., we understand the importance of maintaining a safe and healthy environment, especially during the ongoing COVID-19 pandemic. Faqs Tidyups Cleaning.
To ensure the well-being of our clients and our team members, we have implemented the following safety measures and precautions: Personal Protective Equipment (PPE): Our cleaning professionals are equipped with appropriate PPE, including masks, gloves, and shoe covers, to minimize the risk of transmission. Faqs Tidyups Cleaning.
Enhanced Cleaning and Sanitization: We have implemented enhanced cleaning and sanitization protocols, focusing on high-touch surfaces and frequently used areas. We use EPA-approved disinfectants that are effective against viruses, including COVID-19. Faqs Tidyups Cleaning.
Do you have a satisfaction guarantee or service warranty for commercial clients?
Our satisfaction guarantee means that if you are not completely satisfied with any aspect of our cleaning service, we will make it right. Simply let us know within 24 hours of the service, and we will promptly address any concerns or issues you may have. Faqs Tidyups Cleaning.
What is your policy for handling emergency cleaning needs?
We know somethings are unpredicable, We will do everything within our means to take care of all your cleaning needs. Faqs Tidyups Cleaning.
How do you handle sensitive or confidential information left in the office?
Remember that handling sensitive information is a critical aspect of maintaining security and compliance in your office. The specific procedures and protocols may vary depending on the nature of your business and applicable regulations. Always consult with legal and security experts to ensure your office’s information handling practices are in compliance with relevant laws and best practices.
Do you provide restroom and breakroom restocking services?
Yes we can offer restocking services, which will be all in the scope of our commercial contract. Faqs Tidyups Cleaning. Faqs Tidyups Cleaning.
What are your payment terms and accepted payment methods?
We accept all payment types Visa Mastercard Amex, Debit, credit, EMT or EFT and also checks for our commercial clients. Faqs Tidyups Cleaning.
What is your policy for addressing and reporting damaged items or accidents during cleaning?
We have complete policy for reporting all accidents which will all be discussed with our commercial client. There is immediate response and reporting of incident. Faqs Tidyups Cleaning.
Can you work outside of regular office hours to avoid disrupting our business operations?
Yes most commercial contracts are cleaning after business hours. Faqs Tidyups Cleaning.
Are your cleaning services compliant with industry standards and regulations?
we take pride in delivering top-tier cleaning services that meet and exceed industry standards and regulations. Our commitment to excellence is reflected in every aspect of our service, ensuring the cleanliness, safety, and satisfaction of our clients. Faqs Tidyups Cleaning.
Our highly trained and certified cleaning professionals adhere to industry best practices, using environmentally friendly cleaning solutions and state-of-the-art equipment. We stay up-to-date with the latest industry regulations and guidelines to provide you with a service that not only meets but often surpasses your expectations. Faqs Tidyups Cleaning.
Check Out Our Cleaning Services
What is included in your standard cleaning package?
Each cleaning can be customized to every customers needs
Do you offer customized cleaning services?
Yes we offer customized cleaning services
How often should I schedule a cleaning service?
After an initial deep clean biweekly or monthly is the preferred schedule, but all within the clients budget
What is your pricing structure?
We charge by the hour per cleaning, but can customize a package deal for each client.
Do you provide a free estimate or in-home assessment?
Yes all our estimates are free online quotes based on info provided.
Are cleaning supplies and equipment included in the service, or do I need to provide them?
Yes we supply all cleaning supplies and equipment.
Do you offer eco-friendly or green cleaning options?
Yes all our cleaning products are eco-friendly.
How long does a typical cleaning session take?
It all depends on each home, and the size and cleaning wanted.
Do I need to be home while you clean?
No you dont need to be home, as long as we have assess to the home , most home owners leave us a key, or code, or just let us in and leave, but your more then welcome to stay in your home during the clean.
Are your cleaners background-checked and insured?
Yes all cleaners are background checked and insured. Faqs Tidyups Cleaning.
What is your cancellation or rescheduling policy?
Please provide notice 48 hours prior to avoid a fee. Last minute cancellations will be subjected to being charged full price for that clean but will be used for a future appointment in the form of credit.
What areas or locations do you service?
We service Edmonton and surrounding areas
Sherwood Park
Saint Albert
Spruce Grove
Nisku
Leduc
Do you have a satisfaction guarantee or warranty?
At Tidyups Cleaning Service Inc., we are committed to ensuring your complete satisfaction with our cleaning services. We stand behind the quality of our work and guarantee that you will be delighted with the results.
Our satisfaction guarantee means that if you are not completely satisfied with any aspect of our cleaning service, we will make it right. Simply let us know within 24 hours of the service, and we will promptly address any concerns or issues you may have.
How far in advance should I book a cleaning appointment?
The more notice the better but we like to book a week in advance but understand sometimes is not avoidable.
Can I request the same cleaner for each visit?
Yes you can request to have same cleaner or cleaners.
What COVID-19 safety measures and precautions do you have in place?
Can you clean specific areas or items, such as carpets, upholstery, or windows?
Yes we do vacuum all carpets but don’t offer steam cleaning at this time.
What payment methods do you accept?
Credit, Debit, Visa , Mastercard, PayPal, EMT, cash, EFT, cheques.
What happens if something is damaged during the cleaning process?
How do you handle pets during the cleaning process?
Most pets are fine to roam around but if they are big dogs, please kennel or take them out during the cleaning process.
Do I need to do anything to prepare for the cleaning service?
To ensure a smooth and efficient cleaning service, there are a few things you can do to prepare:
Declutter: Tidy up any clutter or personal items that may hinder the cleaning process. This allows our team to focus on cleaning surfaces and areas effectively.Most pets are fine to roam around but if they are big dogs, please kennel or take them out during the cleaning process.
Secure Valuables: If you have any valuable or delicate items, it’s a good idea to secure them or put them away in a safe place to prevent any accidental damage during the cleaning process.
Communicate Special Instructions: If there are any specific areas or items you would like our team to pay extra attention to or any cleaning products you prefer us to use, please communicate these instructions beforehand. FAQs Tidyups Cleaning.
Are there any extra charges for special cleaning tasks?
Only if the cleaning goes beyond the cleaning quote, extra charges maybe added for any extra time required. FAQs Tidyups Cleaning.
How long have you been in the cleaning business, and can you provide references or reviews?
We Have been in the cleaning business for 2years as our own company but all of our cleaners have over 5years experience. FAQs Tidyups Cleaning.
What sets your cleaning service apart from competitors?
At Tidyups Cleaning Service Inc., we pride ourselves on being the leading home cleaning service in the Edmonton area. What sets us apart from our competitors is our unwavering commitment to providing exceptional cleaning services tailored to meet the unique needs of our clients.
Additionally, we prioritize the use of eco-friendly cleaning products and techniques. We understand the importance of maintaining a clean and healthy home without compromising the well-being of our clients or the environment. By utilizing environmentally friendly cleaning solutions, we ensure that your home remains safe, free from harmful chemicals, and contributes to a sustainable future. FAQs Tidyups Cleaning.
Furthermore, we offer flexible scheduling options to accommodate your busy lifestyle. Whether you require a one-time deep cleaning or regular maintenance, we work around your schedule to provide convenient and reliable services. FAQs Tidyups Cleaning.
Our goal is to make your life easier by taking care of your cleaning needs, allowing you to focus on the things that matter most to you.
Lastly, we prioritize customer satisfaction above all else. We believe in building long-lasting relationships with our clients, and our friendly and professional staff is always ready to address any concerns or special requests you may have. FAQs Tidyups Cleaning.
We value your feedback and continuously strive to improve our services to ensure your complete satisfaction.
Choose Tidyups Cleaning Service Inc. for a cleaning experience that goes beyond the ordinary. With our exceptional attention to detail, eco-friendly practices, flexible scheduling, and unwavering commitment to customer satisfaction, we are confident that you will be delighted with the results. Let us transform your home into a pristine and inviting space that you can truly relax in.
